Payment and delivery

Buyer

You can buy handmade fishing baits and spinners from us, made in the Republic of Belarus.

Sending the ordered or paid goods is made 2 times a week by Belpochta. Orders in our online store of handmade lures are accepted around the clock. Order processing is carried out from 9.00 to 19.00 daily, except Monday. In the event of unforeseen force majeure circumstances, the shipment may be delayed.

The online store "SVobler.com" of the Individual Entrepreneur Sergey Nikolaevich Korneichik is registered in the Trade Register of the Republic of Belarus on August 21, 2020, the domain name is SVobler.com.
Applications for the purchase of fishing lures and spinners in the online store, as well as electronic payments are accepted automatically, around the clock, seven days a week.

How to choose and order a product?

For the convenience of choosing the product you are interested in, use the navigation bar at the top of the screen. A group of products with thumbnails will be displayed in the center of the screen. By clicking the left mouse button on the "Details" button, you can go to the detailed description of the product. At the same time, you can place an order for a product by choosing color and weight, specifying the quantity and clicking the "Add to cart" button. After selecting all the necessary products, click the basket icon in the upper right corner of the screen to proceed to checkout. On the page "Cart" you fill out the section "Recipient data", select the method of delivery and payment. When filling out and checking for the correctness of all data, press the button "Place an order". In this case, your application is sent to the seller and to your e-mail specified in the buyer's profile.

Delivery methods

Delivery is carried out throughout the territory of the Republic of Belarus (by mail, courier, self-pickup), as well as throughout Europe (by mail).
Sending an order outside the Republic of Belarus is carried out only with 100% prepayment.
The minimum order amount for shipment is 15 EUR.
For the exact cost of delivery to your region, see the cart page (you must add at least one item to the cart)

Ways of payment

Payment by bank cards through the Assist system 
оплата банковскими картами на сайте

Payment is made via the Internet in real time immediately after placing an order. 
Payment is made in EUR. 

Cards of international systems VISA (of all types), MasterCard (including Maestro), issued by any bank in the world, as well as cards of the BELKART and American Express systems are suitable for carrying out a financial transaction.
About the procedure of payment by BELKART cards
* CVV2 / CVC2 code is a three-digit control number printed on the back of a bank card. This number is usually printed in the upper right corner of the special signature strip. Entering the number is necessary to ensure that the card is used by the real owner.

When choosing to pay for an order using a bank card, payment processing (including entering a bank card number) is carried out by LLC "Company of electronic payments" ASSIST "using the software and hardware complex of the ASSIST electronic payment system, which has passed international certification.
The system that ensures the security of payments uses a secure TLS protocol to transfer confidential information from the client to the server and further processing in the processing center. This means that the confidential data of the payer (card details, registration data, etc.) do not enter the online store, their processing is completely protected, and no one can receive the client's personal and banking data. In addition, when processing payments by bank cards, the secure technology 3D-Secure is used, which is required by the international payment system VISA and MasterCard.

Cardholders are advised to keep their payment confirmation.

To pay using this method:

Choose the method of payment by card on-line. After clicking on the "Confirm and Pay" button with the system will direct you to the website of the electronic payment provider belassist.by, which ensures the security of payments. The authorization server establishes a secure TLS connection with the Buyer and receives from the Buyer the parameters of his bank card (card number, card expiration date, cardholder's name in the transcription as it is indicated on the bank card, as well as the CVC2 or CVV2 number specified on the back of the card). Payment by credit card online is completely confidential and secure.

Your personal data and card details are entered not on the page of our website, but on the authorization page of the payment system. Access to them is carried out using the TLS secure data transfer protocol, the technologies of secure Internet payments Verified by Visa and MasterCard SecureCode are also used.
We recommend that you contact your bank in advance to make sure that your card can be used for payments on the Internet.

The reasons for refusing authorization can be as follows:

- there are not enough funds on the card to pay for the order;
- the bank that issued the Buyer's card has banned online payments;
- the waiting time for entering bank card data has expired;
- the entered data was not confirmed by you on the payment page, data format error, etc.
Depending on the reason for refusing authorization to resolve the issue, you can:
- apply for clarification to the Bank that issued the Buyer's card;
- in case of impossibility of solving the problem by the Bank - repeat the payment attempt using a card issued by another Bank.

A refund

Cases in which we will refund you money

You have not received the ordered item 

When paying by credit card through the Assist system

In case of a refund, the funds are returned to the client's card within 30 days, depending on the bank that issued the card.

What you need to do to get your money back

You need to contact us in one of the following ways: 
Through the feedback form on the contact page.
By phone numbers +375 (33) 340-30-70 (phone, Telegram, Viber, Whatsapp)
Send a letter to the email address info@svobler.com with your contact details and order number.